SUPERHOST SUPERHEROES - Greetings, Greeting
Greeting your guests is an art form.
Its one of the most crucial parts of being a short-term rental owner. First and foremost you need to know what type of guest you have staying at your property.
Some people want all the bells and whistles with a whole concierge experience and to know all the ins and outs of the property. Other people just want a hello, and a quick squeeze of the hand and some people don’t want to be greeted at all! All people want to know you are available though. That’s of the utmost importance.
The trick is to learn what your guests want ahead of time, so you don’t over-step or under-step. If either of those things happens, you will get bad reviews, which equals bad time for your property. Reviews are after all your “lifeblood.”
So, simply email your guests, ask them what kind of greeting they would like and then go from there. It’s as simple as that.
Just remember to always let your guests know that you are always available, so you over-exceed expectations, which will make you go from a host to a superhost!
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